Return & Refund Policy

Commitment to Quality

At NectarGrace, we are dedicated to offering products that effectively address your skincare needs. We stand by the quality of our products and suggest using them for at least 14 days to experience their full benefits. If, after this period, you find yourself not completely satisfied with your purchase, you're covered by our 60-day money-back guarantee. For returns or concerns, please reach out to us at support@nectargrace.com.

Cancellation Policy

We understand that plans can change. If you need to modify or cancel your order, please do so within 24 hours of placing it. Beyond this period, changes may not be feasible as your order will have already progressed to processing. For cancellations made within the 24-hour window, we will process your refund within 7 business days.

30-Day Money Back Guarantee

We believe in the efficacy of NectarGrace products and encourage you to use them for a minimum of 14 days to fully appreciate their benefits. If you're still not satisfied, you can return the items within the 30-day guarantee period. Please note, shipping fees are non-refundable.

To initiate a return, contact our support team via our Contact Us page or directly at support@nectargrace.com. Please provide your Order Number or the Name and E-Mail Address used for the order to help us process your return swiftly.

Damaged Items

Our products are carefully packaged to avoid damage during transit. If you receive a damaged item (excluding minor packaging damages like dented boxes), please inform us within 72 hours of delivery. Email us at support@nectargrace.com with a clear photo of the damage. We'll assess and arrange for a replacement if applicable. Please note, we do not offer refunds or replacements for items damaged through normal wear and tear or misuse.

Shipping and Delivery

While we aim for prompt delivery, certain factors beyond our control, such as courier issues or customs delays, may affect shipping times. For delivery issues, please contact the courier directly. NectarGrace is not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It's crucial to provide the correct shipping address at checkout. If an incorrect address is provided and not corrected within 24 hours of order placement, we cannot offer a resend or refund.

Policy Updates

NectarGrace reserves the right to update this Return & Refund Policy at any time. Customers are responsible for reviewing the latest policy version before making a purchase. By purchasing and using NectarGrace products, you agree to accept the terms of our Return & Refund Policy.