Shipping Policy

Free Shipping on All Orders Over $100

At NectarGrace, we're delighted to offer our customers complimentary shipping on every order!

Order Processing Times

After placing your order, kindly allow 1-3 business days for us to process and dispatch it. An order is considered dispatched once it's in the hands of our shipping carrier, en route to your specified address. Please note, during peak seasons and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The delivery time frame for your package depends on your location and starts from the moment your order is dispatched. Here are the estimated shipping times for various countries:

  • Europe: 7-15 days
  • UK: 7-15 days
  • USA: 7-15 days
  • Canada: 7-15 days
  • Rest of World: 7-20 days

Be aware that during busy periods and holidays, shipping carriers might face delays beyond our control, including customs delays for international shipments, potentially extending the delivery time.

Order Changes and Accurate Shipping Details

It's crucial to provide complete and accurate shipping details at checkout. Incomplete or incorrect information may lead to order delays or cancellations. If we detect address issues, our customer support team will reach out via email within 3 business days of your order placement for verification. Without a response in this timeframe, we reserve the right to cancel your order.

Should you need to correct your shipping details, please contact us at support@nectargrace.com within 24 hours of your order. We'll do our utmost to accommodate changes, but cannot guarantee adjustments beyond this period.

Delayed Delivery

While we strive for prompt delivery, there are times when delays occur due to factors outside our control, such as courier issues or severe weather. Should your order face any delays, we'll work diligently with our courier partners to expedite delivery and keep you informed.

Lost or Stolen Packages

In the unfortunate event of a lost or stolen package, please contact us at support@nectargrace.com. We recommend filing a claim with the courier company, and we'll assist in this process. Please note, NectarGrace is not responsible for lost or stolen packages once they're in the courier's care, and such incidents fall outside our refund policy. We may offer a replacement depending on the situation.

Shipping Policy Changes

NectarGrace reserves the right to modify this Shipping Policy at any time. By purchasing our products, you agree to accept the terms of the current Shipping Policy. We encourage you to review this policy periodically for any updates.

For any shipping-related inquiries, please don't hesitate to reach out to us. We're here to ensure a smooth and satisfactory experience with NectarGrace.